Really Stupid Retail
"The mall is really beautiful but you just can't shop it," says Matt Bear, a Las Vegas real estate guy in a Wall Street Journal piece by Rachel Dodes, Karen Talley and Vanessa O'Connell. "The layout is strange," he adds. Matt is talking about the "$1.9 billion retail-entertainment complex on the Las Vegas strip that opened last year."
The mall is owned by General Growth Properties and is known as the Shoppes at the Palazzo. It is anchored by an 85,000-square foot store -- a Barneys store. To be profitable, this store had to clear $6 million a month. Six million a month! Well, guess what? It's about $4.5 million per month short and Barneys wants to close it, assuming it can get out of its lease.
Matt Bear says the "strange" layout makes it hard for shoppers to find the 85,000 square-foot anchor store. (!) "Surrounding luxury boutiques are also cannibalizing Barneys' sales, he said." Coach, meanwhile is shutting down four of its stores. Coach ceo Lew Frankfort says it's because the stores "are very expensive to operate, and we decided this was the right time to rationalize our approach to them."









Coach - arrogant customer service
After you have a ridiculously (are you kidding me?) experience with a company like Coach, you, well, want to share. I received a $500 "transatlantic messenger" bag as a gift. Like everyone else in the world I carry a laptop so I called Coach to see if they had a padded insert. They said they'd send one out. As a father of two, I knew what it was when I opened the package: a diaper changing pad. So I called Coach and they said, yes, that's what they have. When I say that even if I wanted this to work, it doesn't due to the way it folds. Blah blah blah. This is when they get rude and arrogant, suggesting I take my business elsewhere. Thanks, I did. And will from now on. Venting rocks.
What did you do with the
What did you do with the bag?
"Rationalize"
Now there's a clever marketing word. Coach's CEO might be onto something ... a return to reason. How novel.
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